Return & Exchange Policy


You can return any item within 14 days of purchase if the item is unused with the original tags attached. Please see below for the conditions of returns:

  • Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
  • Customer must contact Arbory Store with their intention to return an item within 7 days of receiving the item.
  • The returned item shipping costs incurred by the purchaser will be at the responsibility of the customer
  • Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. 

REFUNDS

All merchandise that is returned in accordance with the details contained within this page will be credited by the same method as to which the item was paid.

    The returned item shipping costs incurred by the purchaser will be at the responsibility of the customer.

    Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

     EXCHANGES

    • There is no charge to exchange items for a different size, however, all exchanges are based on stock availability.
    • The returned item shipping costs incurred by the purchaser will be at the responsibility of the customer

    Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style you will be required to return it for a store credit and purchase the new piece separately.

     IMPORTANT INFORMATION

    • All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us within 24 hours of delivery.

    • Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

    • Items should be returned in their original packaging to ensure they are adequately protected in transit.